Module 7: Technical competences for an online advisor, counsellor or therapist

Pantelis Balaouras – Greek Academic Network

Summary

This module discusses the technical competences that advisors, counsellors, therapists have to master if they are interested in using online services and communication tools, such as website, email, video/voice chating/conferencing tools for communicating with their clients.

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Course code: TM107-IS
Category: Modules
CC - Attribution-NonCommercial-NoDerivatives
CC - Attribution-NonCommercial-NoDerivatives

Course Units

image71.PNGA brief introduction to this Training Module.

  • Website - a basic tool for professionals
  • Website’s features
  • Software and hardware requirements
  • What is online safety, data security and privacy standard
  • Introduction 
  • Protecting computer and data
  • Protecting Personal Information (PI)
  • Be careful with emails
  • Introductionimage73.PNG
  • EU privacy standard: GDPR
  • Collecting and store confidential data in accordance with GDPR
  • US privacy rule: HIPAA
  • Guidelines for privacy standards
  • Specific guidelines for email
  • Is Gmail secured?
  • Guidelines for Video calls and Skype

Calendar